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Frequently Asked Questions (FAQ)

Postage

Yes, we support international shipping to selected countries, including Singapore, Hong Kong and etc.

Membership

When you register as an member on www.agarwoodaura.com, you unlock an automatic points–and–rewards system:

Earn points with every purchase: you get 1 point for every RM 1 you spend; for example, buying an RM 9,800 carving nets you 9,800 points
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Redeem points anytime: every 100 points can be converted into an RM 1 cash voucher at checkout
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Birthday bonus: in your birthday month you also enjoy an extra 10% off, stacking with both your points and any ongoing promotions
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Join now to start collecting points on every order and turn them into real savings!

Agarwood Stomach Sticker

A “Dan Tian Golden Pellet” patch made from agarwood, mugwort, and secret herbal blends, applied to the navel (the Shenque point).

Benefits:

Regulates qi and blood flow, unblocks meridians

Alleviates abdominal pain and menstrual cramps

Improves digestion and relieves constipation

Expels cold and dampness, boosts immunity

Provides continuous warming and energy balancing

鉴定

We’re sorry, but our company currently does not offer any agarwood authentication or verification services. We sincerely apologize for any inconvenience this may cause and appreciate your kind understanding.

Agarwood FootBath

What is the “Agarwood Foot-Bath Pouch” and what are its benefits?

Definition: A foot-bath pouch combining agarwood with traditional herbs and the Five-Tone healing theory.

Benefits:

Unblocks meridians and boosts circulation

Relieves fatigue and expels dampness

Improves sleep and balances constitution (e.g., menstrual discomfort, menopause)

Enhances skin health and complexion

How to Use: Place one pouch (≈36 g) in hot water and soak feet for 15–30 minutes, gently massaging feet for best results.

证书

Brand trust: Decades of positive word-of-mouth act as an “invisible certificate.”

Natural variation: Each piece is unique, making standardization difficult.

Traditional methods: Special recipes and processes can’t be fully quantified.

Cost considerations: Certification adds expense that often passes to buyers.

Customer confidence: Shoppers value real experience and peer reviews most.
Currently, we do not provide third-party certifications for our agarwood bracelets. This is because we are a direct-source, heritage brand, handling everything in-house — from raw material selection to crafting and polishing.
We personally guarantee the quality of each piece, which is more reliable than a paper certificate.

Agarwood is a natural material, and each piece has its own unique oil content and fragrance profile. It's difficult to judge its quality using a single “standard certificate.”

As a trusted brand built over time, we rely on our reputation and returning customers — not on certifications, but on real, high-quality agarwood that earns your trust slowly through experience.
We do not provide external certification, but we guarantee every bracelet is made from genuine wild agarwood.

You can verify authenticity by aroma, grain, and burn characteristics.

Agarwood Pure Oil/ Oud Oil

Aging allows the oil to mature, becoming thicker in texture and more complex in aroma over time. After one year of storage, its therapeutic potency is noticeably enhanced.
Most so-called “Agarwood oils” simply add a small amount of Agarwood fragrance to a carrier oil—at best, they function like perfumes. A discerning nose can immediately detect their thin, weak scent compared to authentic essential oil.
You can dilute the pure oil by 5 to 30 times according to your needs, whether for massage blends, aromatic diffusers, or adding to base oils. Dilution preserves efficacy while stretching usage.
Improved sleep: Light sleepers report sleeping through the night, and those with insomnia find it easier to fall into deep sleep.

Mind-body nourishment: Regular use helps relieve stress, balance energy, and enhance focus.
After comparing across brands, they discover our genuine essential oil offers a richer, longer-lasting aroma and more pronounced effects. Once they experience it, there’s no going back—hence our high repurchase rate.
Pure agarwood oil has a wide range of applications, especially in skincare, wellness, and spiritual practices. Many first-time users apply it directly to areas they wish to improve, such as the face. Despite being an oil, it doesn’t feel greasy on the skin. Regular use may help reduce pigmentation, soften fine lines, and naturally brighten the complexion. Just a single drop added to a full jar of face cream or toner — or even directly mixed with cream in your palm — can produce visible results.

One of our customers shared that she was amazed by how just one drop of agarwood oil gave her a radiant glow. She used to buy serums that cost over RM200 with minimal results, but after trying our agarwood oil, she was truly impressed and no longer feels the need for expensive skincare products.

Beyond skincare, agarwood oil can also be applied to specific points on the body such as the chest (Shanzhong), behind the ears, the wrists, between the eyebrows, and the temples. The body’s natural warmth slowly releases the fragrance, helping calm the mind and maintain a lasting, refined scent. Traditionally, people also apply it before entering hospitals, funerals, temples, or when driving at night — moments where spiritual cleansing or protection is desired. When used on the forehead or philtrum, it is believed to dispel negative energy and restore inner balance.

Agarwood oil is also commonly used on spiritual items like Dzi beads, amulets, and crystals. When applied to these objects, it enhances their energy and protective properties. This helps create a peaceful and positive aura around the wearer, while also cleansing stagnant or negative energy. It is highly valued for grounding, spiritual shielding, and restoring vitality.
What sets our pure agarwood oil apart is that we are a direct-source, self-managed brand. We control the entire process — from selecting raw agarwood materials to distilling and bottling — ensuring authenticity and consistent quality. Unlike many other brands that rely on outsourcing or resellers, we manage everything in-house.

Our agarwood oil is 100% pure, with no synthetic fragrance, no additives, and no chemical enhancers. The scent is rich, deep, and naturally long-lasting — not overpowering or artificial — making it ideal for skincare, spiritual use, and daily wellness.

As a long-established brand with years of experience in agarwood craftsmanship, we understand what customers truly care about. That’s why we pay close attention to every detail — from scent balance to skin absorption and compatibility with spiritual items.
We don’t just sell a product — we share the essence, culture, and soul of agarwood.
We currently offer three types of pure agarwood oil: Honey Scent, Royal, and Royal Premium. Each one differs in extraction method, raw material origin, and scent profile, catering to different levels of users and purposes.

Honey Scent is extracted using supercritical CO₂ technology from cultivated Huian-type agarwood. It features a sweet, light, and floral aroma, making it ideal for beginners or anyone who prefers a gentle scent. It can even be used as a natural perfume.

Royal and Royal Premium are both distilled from wild, high-grade Sinking-type agarwood from the Starwood region. The Royal Premium uses even rarer and more expensive raw materials, resulting in a richer, deeper, and longer-lasting scent — known as a Base Note in luxury French perfumery.

These two are perfect for meditation, energy balancing, and spiritual cleansing. Those who are already familiar with agarwood will likely appreciate their complexity and intensity. For users with heavier bodily toxins or low yang energy, the oil might trigger a mild detox reaction, which is a positive sign of internal cleansing and energy uplift.
Our pure agarwood oil is priced higher because it is 100% steam-distilled extract, with no dilution, no carrier oils, and no added fragrance. Every drop is the concentrated essence of natural agarwood, preserving its full therapeutic and energetic properties.

In contrast, about 98% of agarwood oil available in the market is diluted, often containing only a small amount of real agarwood oil mixed with carrier oils or synthetic fragrance. These diluted versions are cheaper, but they are essentially just perfume substitutes — they lack the potency, authenticity, and healing effects of pure agarwood.

Our undiluted agarwood oil can be diluted up to 5 to 30 times to create usable blended oils. This means a single bottle of our pure oil can produce multiple bottles of diluted oil, making it more economical in the long run. For those who truly understand agarwood, purity is what defines its value.
Pure agarwood oil offers a range of physical and emotional benefits, making it an excellent choice for those needing to improve sleep, restore energy, boost cardiovascular function, or support overall wellness — especially useful after vaccination or during times of fatigue and low immunity, such as in the fight against viruses like COVID-19.

Our agarwood oil is 100% steam-distilled extract — with no dilution, no additives, and no synthetic fragrance. Each drop is pure essence, rich in active compounds, and can be diluted up to 5 to 30 times. This sets it apart from the diluted oils on the market, which are often inexpensive but ineffective and better suited for perfume than therapy.

One of the most praised benefits by our customers is its ability to greatly improve sleep quality:

Those who used to be light sleepers now report sleeping soundly through the night.

People struggling with insomnia are finally able to fall into deep, restful sleep naturally.

Beyond better sleep, pure agarwood oil also supports calming the mind, clearing internal blockages, and enhancing personal energy. It is a rare essential oil that offers both healing value and energetic strength.
Our Agarwood essential oil is produced by 100% pure steam distillation, with no additives or diluting agents—every single drop contains the unadulterated essence of Agarwood.
Pure steam distillation preserves the active compounds and natural aroma of Agarwood to the fullest. Compared to products on the market that use carrier oils or added fragrances, genuine essential oil is richer in scent and more concentrated in therapeutic ingredients.

Agarwood Incense Stick

As a dedicated agarwood brand with years of offline and online presence (Shopee, Lazada, and our official site), we currently offer 18 single-origin agarwood incense products, divided into three major series, each with distinct aroma profiles:

✅ Kyara Series (Huian-type) – 10 types
Known for its sweet and slightly cool aroma, this is the most accessible and popular series for beginners. Each stick delivers a layered fragrance journey — from top to middle to base notes — much like a fine dining experience for the nose.

✅ Kinam Series – 3 types
This series features a rare, cool, and refined aroma, often sought after by seasoned users who are familiar with the spiritual depth of agarwood.

✅ Sinking-type (Starwood Region) – 5 types
Deep, bold, and grounding scents characterize this collection. It's ideal for meditation, spiritual practice, or those who prefer rich and powerful aromas.

All of our incense is made with 100% pure agarwood powder, with no artificial fragrance or fillers. Prices vary based on the grade of raw material, particularly the oil content in the wood — similar to how diamonds are graded.

🔍 Not sure how to choose?
1️⃣ If you're ready for a luxury scent experience, go for top-tier items like the Kyara Royal Series.
2️⃣ Want to explore and learn step-by-step? Try our mid-range options like Kyara Classic or Samadhi.
3️⃣ If your goal is to improve sleep, energy, or Feng Shui, our entry-level series is very effective and affordable — still made from real agarwood.

For full product listings and prices, visit: www.agarwoodaura.com
Luxury Upgrade: If budget isn’t an issue, go for our high-end “premium luxury” grades—you’ll instantly level up your sense of smell.

Step-by-Step Growth: Choose our “mid-to-high” range for a gradual, affordable upgrade to your agarwood journey.

Everyday Wellness: For improving feng shui, boosting luck, aiding sleep, or general well-being, our “economy” grades (made from leftover pieces of higher grades) still deliver genuine 100% pure agarwood benefits.
High-end luxury: If budget allows, enjoy a “fine-dining” level aroma experience.

Mid-range premium: Balance aroma richness and value as you upgrade.

Economy line: For wellness, sleep improvement, or feng shui, our 100% pure scrap-grade agarwood offers excellent effects at lower cost.
Hui’an (Kyara) Series

Scent: Sweet honey tones with a cooling finish (Sweet woody)

Grades:

Economy: Kyara Entry → Kyara No.5 → Kyara No.3 → Kyara No.2

Mid-to-High: Kyara Classic → Kyara No.1 → Kyara Samadhi (3.3 mm thickness, 90 min burn for meditation)

Premium: Kyara Classic → Kyara Royal → Kyara Royal No.1 → Kyara RedClay

Xingzhou Series

Scent: Deep, rich, and heavy (Deep woody)

Variants: Qingzhou → Qingzhou 70% Sink→ West Malaysia Wildhollow No.3 → West Malaysia Wildhollow Classic→ West Malaysia Wildhollow No.1

Kynam Series

Scent: Subtle Kynam fragrance with a cool touch

Grades: Kynam Entry → KynamClassic → Kynam Handmade No.1
We currently carry 18 different incense options, grouped into three main series.
Hui’an (Kyara) Series: 10 choices

Qinan Series: 3 choices

Xingzhou Series: 5 choices
Our pricing is based on the grade of the raw agarwood material—similar to how diamonds are classified—by measuring the resin (oil) content. Higher resin content = higher grade = higher price.
Take a stick of incense and light it in a well-ventilated area. Once it’s gently burning, keep the smoke at least one foot away from your nose. Inhale in stages—first the top note, then the middle note, and finally the base note—to fully savor the intricate layers of agarwood.
Can Use but avoid burning in enclosed spaces

Babies’ airways are delicate. Burning agarwood incense sticks or chips produces smoke, so don’t use them in the nursery or any closed room. Instead, burn in a well-ventilated living area or adult bedroom with windows open.

Agarwood Bracelet /108 beads

Soothing Emotions: The scent of agarwood helps relax both body and mind, alleviating stress and anxiety.

Enhancing Focus: Its aroma can aid concentration, making it ideal for studying and work.

Improving Sleep: Notable sleep-promoting effects that boost overall sleep quality.

Cultural Symbolism: In Chinese culture, agarwood represents peace and good fortune.

Aesthetic Appeal: Its rustic elegance adds a touch of sophistication when worn.
While it’s less intense than premium lines, with proper care the aroma endures for a long time.

When not worn, store it in a sealed bag or box. Body heat and natural oils over time create a smooth “patina” that actually enriches the scent.

Avoid water, chemicals, and direct sunlight; gently wipe with a soft, dry cloth to maintain luster and fragrance.
“West Malaysia Wild Agarwood” comes from naturally grown trees in western Malaysia, prized for their unique scent.

“Entry-Level” is designed for newcomers—high value at an accessible price, perfect for experiencing natural agarwood characteristics.

Ideal for learning the basics of aroma, grain, and oil distribution as you begin your agarwood journey.
Over time, the surface of agarwood develops a natural “patina” from exposure to air and regular wear. Initially, the scent is strong; once the patina forms, the fragrance may seem milder on the surface, but the oils remain intact—their release pathways are simply slowed. Patinated agarwood appears smoother and more lustrous. If you wish to revive the aroma, gently brush the surface or apply brief, gentle warmth to encourage the oils to volatilize.
With over 40 years as a Penang institution and 45 years of family experience, we are experts in aroma identification.

We control every step—from sourcing to processing to sales—no middlemen. Five-star reviews and a flexible return policy ensure your confidence.
Agarwood doesn’t have growth rings; age is estimated by oil (resin) content.

Plantation trees have known planting dates, but wild agarwood’s formation time is often unknown.

Thus the saying “a thousand-year agarwood, ten-thousand-year kyara” highlights its rarity.
1.Place Of Origin,
2.Oil content: More oil means a richer aroma and a higher price (especially agarwood that sinks in water).
3.Scent profile: Rare notes—honeyed, floral, cooling—are more sought after.
4.Appearance Bead size, color, texture
5.Rarity: Older wild trees and longer resin formation yield more valuable wood.
6.Size & weight: Larger beads and heavier total weight cost more.
7.Supply & demand: Limited availability can drive prices up.

Agarwood Wellness Oil

What is “Agarwood Wellness Oil (Roll-On) 8 ml” and what are its benefits?

Definition: A proprietary formula by Agarwood Aura Enhancer, made from premium Malaysian agarwood and selected medicinal botanicals, refined into a high-quality roll-on oil.

Benefits:

Relieves muscle and joint pain (neck, shoulders, back, arthritis)

Disperses wind-dampness and reduces swelling (sprains, bruises, insect bites)

Improves blood circulation and supports natural recovery

Offers a “warm-then-cool” sensation; non-greasy and won’t stain clothing

How should I use the Wellness Oil for best results?

Steps:

Ensure the skin area is clean and dry.

Apply a small amount of oil to the affected area and gently massage for 2–3 minutes.

Feel the warming effect as the herbal actives are activated.

Tips:

Carry it with you for on-the-go relief.

Avoid contact with water immediately before or after application to preserve potency.
Steps:

Ensure the skin area is clean and dry.

Apply a small amount of oil to the affected area and gently massage for 2–3 minutes.

Feel the warming effect as the herbal actives are activated.

Tips:

Carry it with you for on-the-go relief.

Avoid contact with water immediately before or after application to preserve potency.

Introduction

Welcome to Agarwood Aura Enhancer (沉香槟城老字号)!

Over 40 years as a dedicated agarwood specialty store; our family has been sourcing and exporting agarwood for 45 years.

We personally select and sell our products, using aroma expertise to identify each region. Integrity and authenticity guaranteed.

We offer over 30 agarwood items—including incense, powder, sticks, and pure oil—to satisfy both beginners and seasoned enthusiasts.
Agarwood Aura Enhancer is a heritage agarwood brand based in Penang, Malaysia, with over 40 years of experience in the field. Founded by a family deeply rooted in the agarwood trade, we specialize in high-quality, authentic agarwood products that bring healing, elegance, and tradition into modern life.

Our story began 45 years ago when the founder's father engaged in harvesting and exporting raw agarwood. With decades of accumulated knowledge, we are highly selective in sourcing — evaluating by color, resin content, aroma, and texture — to ensure that every piece we offer is worthy of appreciation, collection, and daily use.

We believe that true quality determines value — not price. Every stick of incense, every drop of oil, and every piece of wood has been carefully chosen with love and intention.

Our offerings include:
💎 Agarwood raw pieces, beads, ornaments (for collection & wear)

🔥 Stick, coil, and bamboo incense (for daily use & meditation)

💧 Pure agarwood oil & powder (for wellness & aromatherapy)

🌿 Skincare & wellness products (for personal care & balance)

You're welcome to visit our physical store to explore and experience agarwood in person, or browse and shop online.
Let the elegant scent of agarwood accompany your daily life with peace and presence.

Actual Product Photo

All product images on our Agarwood Aura website are original photos taken by our in-house team 📸 We don’t use stock or digitally rendered images — what you see is the actual product you’ll receive.

For selected items, we also provide real product videos to better showcase the texture, glossiness, and fine craftsmanship — giving you a more complete and confident shopping experience.